Why is my tracking information not updating?

Tracking info may take 24-48 hours to update. If it remains unchanged for over 3 business days, please email us at support@heberug.com for a status review.

Can I change my shipping address after placing an order?

We can only update your address if the order has not entered processing. Please contact us immediately via our chatbox or email for urgent adjustments.

Will my order arrive in one package?

Items may ship separately from different warehouses. Please use the chatbox if you need clarification on multiple tracking numbers.

What is your return policy?

Please check our return/refund/exchange policy here.

How do I get an RMA number for my return?

All returns require an approved Return Merchandise Authorization (RMA). Please email our support team to request your RMA before shipping any items.

Do I have to pay for return shipping?

Return shipping costs are paid by the customer unless the product is verified as defective. Please chat with us if you have questions regarding shipping responsibility.

How long does it take to process a refund?

Once we receive and inspect your return, refunds are processed within 5-10 business days. For updates, please email us at support@heberug.com.

What is your standard shipping timeframe?

Orders typically arrive within 3-7 business days after shipment. For specific delivery estimates, please check the status via our chatbox.

Do you offer expedited shipping?

Expedited and Express options are available for select locations. Please chat with us to see if your ZIP code qualifies.

Do you ship internationally?

Currently, we provide nationwide shipping within the United States. Please email us if you have questions regarding specific logistics coverage.

What should I do if my rug arrives damaged?

Please report any damage within 48 hours of delivery. Email us with photos or video evidence so we can arrange a replacement or refund.

Can I cancel my order?

Orders can only be canceled before they enter processing. Please contact us immediately via our chatbox to verify your order status.

What is the recommended method for fresh spills?

Blot the spill immediately using a clean, dry white cloth. Press firmly to absorb the liquid; do not rub, as rubbing pushes the spill deeper into the fibers.

How should I vacuum my rug for optimal maintenance?

Use a suction-only vacuum or a vacuum with the beater bar turned off. Vacuuming at least once a week helps maintain the integrity and cleanliness of the fibers.

Can I machine wash my Heberug?

Refer strictly to the specific care label attached to your rug. While some models are designed for surface-level care, professional cleaning is the standard for deep maintenance.

How do I remove indentations from heavy furniture?

Lightly mist the indented area with water, then use a soft brush or a hair dryer on a cool setting to help the fibers lift back into their original position.

Is shedding normal for a new rug?

Yes, initial shedding is common for high-quality woven textiles. Regular, gentle vacuuming will naturally reduce this over time as the rug settles.

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Washables Rugs

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HEBE Microfiber Bathroom Rugs Sets 3 Piece, Non Slip Bath Rugs for Bathroom, Absorbent Plush Shaggy Bath Mat with U-Shaped Contour Toilet Mat Machine Washable

Outdoor Chair Cushions Set of 2, 17"x16"x2" Waterproof Patio Chair Cushions for Outdoor Furniture

Dance Mat for Kids 1 Player,2 Player, Musical Dance Game Pad with LED Lights, Educational Dancing Playmat Toys for Girls Boys Ages 3-12, Portable Non-Slip Dance Floor Mat, Birthday, Blue Pink

HEBE Stretch Patio Cushion Covers Set 10pcs,Waterproof Outdoor Couch Covers Replacement

HEBE Corduroy Throw Pillows, 18"x18" Decorative Pillow Cushion with Pillow Insert

4 Pieces TPU Waterproof Couch Covers for 3 Cushion Sofa Slipcovers

Frequently Asked Questions

Washables Rugs

Washables Rugs

Frequently Asked Questions

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