Shipping policy

Effective Date: July 6, 2026

1. Overview

We provide nationwide shipping within the United States. Delivery timelines depend on product type, warehouse location, carrier availability, and logistics conditions.

All delivery timeframes are estimates only and may vary due to factors outside our control.

2. Shipping Structure (How Orders Are Fulfilled)

To optimize delivery speed and inventory availability, orders may be fulfilled from multiple warehouses or logistics partners.

As a result, items within the same order may ship separately and arrive at different times.

3. Standard Shipping (Most Orders)

Most orders typically arrive within 5–7 business days after shipment.

4. Expedited Shipping (If Available)

5. Express Shipping (Limited Availability)

Express shipping may be available for select ZIP codes and products.

• Ships: same or next business day (if ordered before cutoff time)
• Delivers: 1–2 business days after shipment

6. Custom or Made-to-Order Items

Custom or made-to-order rugs typically require additional production time.

• Processing time: 2–3 weeks
• Shipping begins after production is completed

7. Delivery Time Disclaimer

Delivery dates shown at checkout are estimates only and are not guaranteed. Actual delivery times may vary due to:

• Carrier delays
• Weather conditions
• Peak season demand
• Logistics disruptions

8. Shipping Carriers

We use multiple carriers depending on product size and destination, including:

• UPS
• FedEx
• USPS
• Freight / LTL partners (for oversized rugs)

9. Freight / Oversized Deliveries

Large rug orders may be shipped via freight (LTL) carriers.

• Delivery appointments may be required
• Signature may be required upon delivery
• Customer must ensure availability for receipt

10. Shipping Address Responsibility

Customers are responsible for providing accurate and complete shipping information at checkout.

We are not responsible for delays or losses caused by incorrect or incomplete addresses.

11. Risk of Loss

All orders are shipped under a shipment contract. Risk of loss transfers to the customer once the carrier marks the order as shipped or delivered, depending on carrier confirmation.

12. Lost, Stolen, or Missing Packages

We are not responsible for packages marked as delivered by the carrier.

If a package appears missing, customers must first contact the carrier and check delivery surroundings before reaching out to our support team.

13. Damaged Packages

Any shipping damage must be reported within 48 hours of delivery with supporting photos or video evidence.

Approved claims may result in replacement, refund, or store credit at our discretion.

14. Undeliverable Packages

Packages returned due to incorrect address, refusal, or failed delivery attempts may incur return shipping fees and reshipment costs.

15. Order Changes & Cancellation

Orders may only be modified or canceled before they enter processing. Once shipped, orders cannot be canceled and must follow the Return & Refund Policy.

16. Policy Updates

We reserve the right to update this Shipping Policy at any time. Updates will be posted with a revised effective date.

17. Contact Information