Terms of service
Effective Date: October 28, 2026
1. Acceptance of Terms
By accessing or using the Site, including browsing, placing an order, purchasing products, or interacting with our services, you agree to be bound by these Terms and all applicable policies incorporated into these Terms.
If you do not agree to these Terms, you should not use the Site or place an order.
2. Eligibility
You must be at least 18 years old or the age of legal majority in your jurisdiction to use this Site or make purchases.
By using the Site or placing an order, you represent that you meet these eligibility requirements.
3. Company Information
| Entity | Details |
|---|---|
| Legal Company | MM Home Innovations LIMITED |
| Brand | HEBE RUGS |
| Website | https://www.heberug.com |
| Customer Support | support@heberug.com |
| Business Contact | contact@heberug.com |
| Business Contact Address | 7424 S UNIVERSITY BLVD STE E, CENTENNIAL CO 80122, United States |
4. Use of the Website
You agree to use the Site only for lawful purposes and in accordance with these Terms.
Prohibited activities include, but are not limited to:
- Engaging in fraudulent or abusive transactions
- Interfering with Site functionality or security
- Using automated bots or scraping tools without authorization
- Attempting unauthorized access to systems, accounts, or data
- Submitting knowingly false information, claims, or representations
5. Product Information
We make reasonable efforts to ensure that product descriptions, photographs, specifications, pricing, and availability are accurate.
However, colors and appearance may vary depending on lighting, photography, screen settings, manufacturing batches, and other reasonable product variations.
We reserve the right to correct errors, update information, modify product details, or cancel orders where necessary.
6. Orders and Acceptance
All orders placed through the Site are subject to acceptance by HEBE RUGS.
Receipt of an order confirmation does not necessarily constitute final acceptance of an order or guarantee fulfillment.
We reserve the right to refuse, cancel, or limit an order for reasons including, but not limited to:
- Product or inventory availability
- Suspected fraud or unauthorized payment
- Unable to verify payment or order information
- Pricing, description, or system errors
- Shipping or fulfillment limitations
- Violation of these Terms or our policies
If we cancel an order before fulfillment, any eligible amount paid for the canceled items will be refunded to the original payment method.
7. Order Changes & Cancellation
Orders may only be modified or canceled before they enter processing or fulfillment.
Once an order has entered warehouse processing or fulfillment, we cannot guarantee that changes or cancellations can be made, even if the carrier has not yet picked up the package or tracking information has not yet been updated.
If an order can no longer be canceled, the customer may request a return after delivery in accordance with our Return & Refund Policy.
8. Pricing and Payment
Prices are listed in U.S. dollars unless otherwise stated.
We reserve the right to modify prices at any time before an order is placed.
Payment must be completed at checkout using supported payment methods, which may include Shopify Payments, PayPal, Apple Pay, Google Pay, and other payment processors made available through the Site.
Customers are responsible for providing accurate billing and payment information.
9. Account Responsibility
If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for activities conducted through your account.
You should notify us promptly if you become aware of unauthorized access or a security breach involving your account.
10. Intellectual Property
All content on the Site, including text, images, graphics, logos, product photography, product designs, branding, and software, is owned by or licensed to MM Home Innovations LIMITED and is protected by applicable intellectual property laws.
You may not reproduce, distribute, modify, publish, sell, or commercially exploit Site content without prior written authorization.
11. User Conduct
You agree not to use the Site in any way that:
- Violates applicable laws or regulations
- Infringes intellectual property rights
- Harasses, abuses, threatens, or harms others
- Attempts to manipulate pricing, reviews, promotions, refunds, or Site systems
- Provides false or misleading payment, delivery, return, or account information
12. Order Acceptance and Right to Refuse Service
We reserve the right, where reasonably necessary, to refuse, cancel, place on hold, or limit an order placed on the Site.
Such restrictions may apply to orders associated with the same customer account, payment method, billing address, shipping address, device, or other transaction information.
Reasons may include suspected fraud, unauthorized transactions, pricing errors, inventory limitations, payment verification issues, abuse, or violation of these Terms.
13. Shipping, Delivery, and Risk of Loss
Orders are shipped to the address provided by the customer at checkout. Customers are responsible for ensuring that shipping information is accurate and complete.
Shipping, delivery, and risk of loss are subject to our Shipping Policy, carrier delivery records, and applicable law.
If an order is lost, damaged, or otherwise affected during transit, please contact HEBE RUGS so that we can review the circumstances and, where appropriate, assist with a carrier investigation or claim.
We are not responsible for delays caused by circumstances reasonably outside our control, including carrier disruptions, weather events, supply chain issues, or other logistics conditions.
14. Shipping Estimates
For Standard Shipping within the 48 contiguous U.S. states and Washington, D.C., estimated delivery is 2–7 business days from order confirmation, including processing and transit.
Delivery dates and shipping timeframes displayed on the Site or communicated to customers are estimates unless expressly stated otherwise.
Actual delivery times may vary depending on carrier performance, warehouse location, product availability, destination, weather conditions, peak-season demand, and logistics conditions.
If we cannot ship within the stated processing timeframe, we will notify you and provide any delay, cancellation, and refund options required by applicable law.
Please review our Shipping Policy for shipping coverage, processing and transit times, and complete shipping terms.
15. Returns and Refunds
All returns and refunds are governed by our Return & Refund Policy, which forms an integral part of these Terms.
Please review that policy for return eligibility, applicable time limits, return instructions, return shipping responsibilities, inspection, and refund processing details.
For help with a return, please contact support@heberug.com and follow the instructions in our Return & Refund Policy.
Nothing in these Terms or our Return & Refund Policy limits any mandatory consumer rights available under applicable law.
16. Product Use and Customer Responsibility
Customers are responsible for using and caring for products in accordance with reasonable care standards and any applicable product care instructions.
To the extent permitted by applicable law, we are not responsible for damage resulting from improper use, misuse, unauthorized modification, incorrect cleaning, or failure to follow applicable care instructions.
17. Disclaimer of Warranties
To the maximum extent permitted by applicable law, and except for rights that cannot legally be excluded, products and services provided through the Site are offered on an “as is” and “as available” basis.
To the extent permitted by law, we disclaim warranties including implied warranties of merchantability, fitness for a particular purpose, and non-infringement, except where such warranties cannot legally be excluded.
18. Limitation of Liability
To the maximum extent permitted by applicable law, MM Home Innovations LIMITED shall not be liable for indirect, incidental, special, punitive, or consequential damages arising from use of the Site or purchase of products.
To the extent permitted by law, our total liability for a claim arising from a product or service will not exceed the amount paid for the product or service giving rise to the claim.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.
19. Force Majeure
We are not responsible for delays or failures in performance resulting from circumstances beyond our reasonable control, including natural disasters, severe weather, war, labor disputes, carrier disruptions, supply chain interruptions, governmental actions, public emergencies, or similar events.
20. User-Generated Content (Reviews & Feedback)
If you voluntarily submit reviews, comments, photographs, videos, or other content to HEBE RUGS, you grant us a worldwide, royalty-free, non-exclusive license to use, reproduce, publish, display, adapt, and distribute that content for reasonable business, promotional, marketing, and operational purposes, subject to applicable law.
You represent that you have the right to submit such content and that it does not infringe the rights of others.
We reserve the right to remove content that is unlawful, misleading, abusive, infringing, or otherwise violates these Terms.
21. Prohibited Activities
You agree not to engage in activities that may harm customers, HEBE RUGS, payment providers, or the integrity of the Site, including:
- Fraudulent transactions
- Knowingly false claims
- Misuse of payment dispute or chargeback procedures
- Manipulation or abuse of discounts, coupons, refunds, or promotions
- Automated scraping or unauthorized bot activity
- False claims regarding delivery, product condition, returns, or services
- Attempts to circumvent fraud prevention or transaction verification systems
22. Fraud Prevention and Order Verification
To protect customers and HEBE RUGS from unauthorized transactions, payment fraud, identity misuse, and abusive activity, we may use automated fraud screening tools and manual review processes.
Certain orders may be temporarily placed on hold while we verify payment, billing, shipping, identity, or other order information reasonably necessary to confirm the transaction.
Where additional verification is required, we may contact the customer using the contact information provided with the order.
Orders undergoing verification may experience additional processing time and may not be released for fulfillment until the review is completed.
HEBE RUGS reserves the right to refuse, cancel, or refund an order before fulfillment if we are unable to verify the transaction or reasonably believe that the order presents an elevated risk of unauthorized payment, fraud, or abuse.
23. Payment Disputes & Chargebacks
If you believe there is an issue with an order, charge, delivery, return, or refund, we encourage you to contact HEBE RUGS at support@heberug.com so that we have an opportunity to review and resolve the matter.
If a payment dispute or chargeback is filed, HEBE RUGS may provide relevant transaction information and supporting documentation to the applicable payment processor, payment network, financial institution, or card issuer.
Such documentation may include, where applicable:
- Order and transaction details
- Payment and fraud-screening results
- Billing and shipping information
- Tracking and delivery records
- Carrier confirmation
- Return address confirmation and return tracking records
- Refund records
- Customer communications
- Applicable policies and terms in effect at the time of purchase
If a refund has already been issued, a return is in progress, or another resolution has already been agreed upon, we may submit documentation of that resolution when responding to a payment dispute.
Nothing in these Terms limits any rights available to customers under applicable law or the rules of their payment provider, card issuer, or payment network.
24. Account Suspension and Termination
We may suspend, restrict, or terminate access to an account where we reasonably believe that the account has violated these Terms, engaged in fraudulent activity, engaged in abusive conduct, or created a material security or payment risk.
Nothing in this section affects any mandatory rights a customer may have under applicable law.
25. Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold harmless MM Home Innovations LIMITED, its affiliates, employees, contractors, and service providers from claims, liabilities, losses, or expenses arising from your unlawful use of the Site, violation of these Terms, or infringement of the rights of another party.
26. Severability
If any provision of these Terms is found to be invalid or unenforceable, that provision will be limited or severed to the minimum extent necessary, and the remaining provisions will remain in effect.
27. Governing Law
These Terms and disputes arising out of or relating to them, the Site, or products purchased through the Site shall be governed by the laws of the State of Colorado, United States, without regard to conflict-of-law principles, except to the extent mandatory consumer protection laws require otherwise.
Nothing in these Terms is intended to deprive consumers of mandatory rights that cannot legally be waived.
28. Dispute Resolution and Arbitration Agreement
To the fullest extent permitted by applicable law, disputes, claims, or controversies arising out of or relating to these Terms, use of the Site, or purchases made through the Site may be resolved through binding individual arbitration rather than in court, except where prohibited by applicable law or where an applicable exception described below applies.
Where enforceable, arbitration will be conducted under the applicable rules of the American Arbitration Association (AAA) on an individual basis.
This arbitration provision does not apply where applicable law prohibits enforcement of such a requirement.
29. Small Claims Exception
Notwithstanding the arbitration provision above, either party may bring an eligible individual claim in a small claims court with proper jurisdiction, subject to applicable procedural and jurisdictional requirements.
30. Class Action Waiver
To the fullest extent permitted by applicable law, you and the Company agree that claims may be brought only in an individual capacity and not as a plaintiff or class member in a purported class, collective, or representative proceeding.
This provision applies only to the extent enforceable under applicable law.
31. Electronic Communications Consent
By using the Site or placing an order, you consent to receive electronic communications from us relating to your transactions, orders, account activity, policies, and use of the Site.
To the extent permitted by applicable law, electronic communications may satisfy legal requirements that such communications be provided in writing.
32. Policy Integration
These Terms incorporate by reference our Privacy Policy, Shipping Policy, and Return & Refund Policy.
By using the Site or placing an order, you agree that these policies form part of the terms governing your transaction with HEBE RUGS.
33. No Waiver
Our failure to enforce any right or provision under these Terms will not constitute a waiver of that right or provision.
34. Assignment
We may assign or transfer our rights and obligations under these Terms where permitted by applicable law.
You may not assign or transfer your rights or obligations under these Terms without our prior written consent where such consent is legally required.
35. Entire Agreement
These Terms, together with our Privacy Policy, Shipping Policy, Return & Refund Policy, and any other policies expressly incorporated by reference, constitute the agreement between you and MM Home Innovations LIMITED regarding use of the Site and purchases made through the Site, subject to applicable law.
36. Updates to Terms
We reserve the right to update or modify these Terms from time to time.
Material updates will be posted on this page with a revised effective date.
Changes will apply prospectively to the extent required by applicable law. Terms applicable to a transaction may depend on the version in effect when the relevant order was placed.
37. Contact Information
| Company | MM Home Innovations LIMITED |
|---|---|
| Brand | HEBE RUGS |
| Customer Support | support@heberug.com |
| Business Email | contact@heberug.com |
| Phone | +1 (407) 373-5493 |
| Business Contact Address | 7424 S UNIVERSITY BLVD STE E, CENTENNIAL CO 80122, United States |